1.What services does ARC offer?

ARC provides:

• Cranial prosthetics (medical wigs)

• Post-mastectomy bras, breast forms & shapers

• Lymphedema & compression garments

• Insurance-based fittings and documentation

• Private, one-on-one consultations

• Education, advocacy, and care coordination

2. Are your wigs medical or cosmetic?

Our wigs are cranial prosthetics, not cosmetic wigs. They are prescribed for medical hair loss due to cancer treatment, alopecia, autoimmune conditions, burns, trauma, or other qualifying diagnoses.

3. Do you accept insurance?

Yes. ARC works with select insurance plans, including commercial carriers and VA Community Care, where permitted. Coverage varies by plan, diagnosis, and policy terms.

Insurance approval is not guaranteed, but ARC handles the verification, documentation, and claims process on your behalf.

4. What insurance plans do you work with?

We work with multiple carriers and programs, including:

• Commercial insurance plans (varies by state)

• VA Community Care

• Select employer-based plans

Coverage is plan-specific. We always verify before your fitting.

5. What if my insurance doesn’t cover everything?

If insurance does not fully cover your item:

• You may have a patient responsibility (copay or balance)

• ARC offers self-pay options

• We help you understand appeals and alternative solutions

Transparency is a priority — no surprises.

6. Do I need a prescription?

Yes, most insurance-based services require a prescription or referral from a licensed medical provider. ARC will guide you on exactly what is needed.

7. Can men receive cranial prosthetics through ARC?

Yes. Cranial prosthetics are not gender-specific. Men experiencing qualifying medical hair loss may be eligible, including through VA Community Care.

8. Are fittings private?

Absolutely. ARC offers private, confidential, one-on-one fittings in a calm, supportive environment. Your comfort and dignity matter here.

9. Do you sell products online?

Some educational resources and self-care items are available online. Medical fittings, prosthetics, and insurance-based items require an in-person or scheduled consultation.

10. Do you accept walk-ins?

ARC primarily operates by appointment only to ensure proper care, documentation, and privacy. Walk-ins may be accommodated based on availability.

11. How long does the insurance process take?

Insurance timelines vary. Some approvals are quick, while others require additional documentation or review. ARC keeps you informed every step of the way.

12. What makes ARC different from other boutiques?

ARC is unique because we:

• Combine medical compliance with luxury care

• Handle insurance paperwork and advocacy

• Offer products many boutiques do not bill through insurance

• Focus on whole-person healing, not just products

This is not retail. This is restorative care.

13. How do I schedule an appointment?

Appointments can be scheduled:

• Through our website

• By phone

• By referral from a provider or care coordinator

14. Is ARC only for cancer patients?

No. While we proudly serve cancer patients and survivors, ARC also supports individuals with:

• Alopecia

• Autoimmune disorders

• Surgical hair loss

• Lymphedema

• Medical body changes

You are welcome here.

15. Veterans: How Do I Get Referred to ARC?

To receive services through VA Community Care, ask your Primary Care Provider (PCP) to submit a consult and list Allure Rejuvenation Center (ARC) by name, including our phone number.

This helps ensure your referral is sent directly to us without delays.

ARC provides cranial prosthetics, post-mastectomy care, compression garments, and gender-affirming services for eligible veterans.

16. What’s the next step?

After contact, ARC reviews your information, verifies coverage when applicable, and coordinates next steps.